To help us resolve your issue as quickly and effectively as possible, please provide the following details when submitting a support ticket. This will ensure we have all the necessary context to assist you without delays. Our normal response time is within 2 hrs of receiving a support request Monday - Friday between 8am and 5pm EST.
1. Contact Information
- Name: Your full name.
- Email Address: The email address we can use to follow up with you.
- Phone Number: (Optional) If immediate clarification or troubleshooting is needed.
2. Issue Description
- Summary: A short, clear summary of the issue (e.g., "Unable to log in to the application").
- Detailed Description: Include as much information as possible about the issue:
- What were you trying to do when the issue occurred?
- What did you expect to happen?
- What actually happened?
- Screenshots or other images and documentation that we can use to reproduce the issue.
3. Steps to Reproduce (If Applicable)
- Specific instructions: Please provide as detailed as possible a process to reproduce the issue.
4. Send Email to Support at the following email address